Kivo Help & Support Help

Find the help and information you need to get the most from your Kivo device

What Skin Issues Can Happen After Light Therapy and How to Prevent Them

What Skin Issues Can Happen After Light Therapy and How to Prevent Them

Red light therapy (RLT), near-infrared (NIR) therapy, blue light therapy, and yellow light therapy are widely regarded as safe, non-invasive treatments for improving skin health, promoting cellular repair, and reducing inflammation. However, as with any skin treatment, light therapy can occasionally lead to side effects - especially when misused or overused.

To sync a remote with the Elite panel

How to sync and pair a remote with the Kivo Elite panel

How far away from a light therapy panel should you be?

How much does it cost to run a Kivo Red Light Therapy Panel?

How much does it cost to run a Kivo Red Light Therapy panel at home?

How do I clean my Kivo?

Keep your Kivo red light therapy devices clean and functional! Here are instructions on how to keep your Kivo clean, sanitized and ready for use.

What does Kivo do to be environmentally friendly?

Health, wellness, and promoting overall positivity is our core mantra at Kivo. Part of this, is being considerate to the environment around us.

How long does the battery in a Kivo Mini last?

The Kivo mini is a USB-C to USB-A rechargeable red light portable panel that packs 2 wavelengths of red light therapy (660nm and 850nm) into one compact unit.

Why does it look like my device has been opened?

Your Kivo device may look like it's been opened.. because it has! Our strict Quality Assurance guidelines mean that every single device that leaves our shipping facility meets our 10 steps for Quality.

How long do the LED's last?

All Kivo products are designed to last longer than our standard warranties. Our LED's are ultra-high quality and durable. We use LED's that have an expected MINIMUM life expectancy of 50,000 hours (5.71 years) of CONTINUOUS USE.

How can I clean a Kivo Mask?

Keeping clean your Kivo mask is important. Your mask is close to your skin, so ensuring it is clean will not only keep the performance of your mask optimal, but also prevent skin breakouts or infection. Where there are oils or makeup products on the inside of the masks, it could lead to reduced performance of the LED's.

Why are there LED's that are not lit on the front of the panel?

On your Kivo panel there are several different types of LED's. So some LED's may not appear to be lit, this is most likely normal, but we'll work through how you can test the LED's to ensure there isn't a fault